Serving the homeless through the One-Stop system: A case study

Jennifer Henderson-Frakes

June 2004

In the summer of 1999, the U.S. Department of Labor (DOL) awarded Social Policy Research Associates (SPR) a contract for the national Evaluation of the Implementation of the Workforce Investment Act (WIA). This study consists of three phases. The first two phases were concerned primarily with understanding broad issues of WIA implementation, such as the transition from the Job Training Partnership Act (JTPA) to WIA, partnership building, and service design and delivery. The year 2003 marked the beginning of the third and final phase of the study. Rather than revisiting broad-level implementation issues, this phase focused on two narrowly defined topics. These topics were identified as (1) business engagement, and (2) services to special populations within the One-Stop context. The three workforce investment areas visited specifically for their homeless-serving strategies were: Pima County, Arizona; Multnomah/Washington/Tillamook, Oregon; and Coastal Counties, Maine. 

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