At an individual level, the turmoil that comes from not having a safe place that is home is a crisis. It is a crisis that without adequate resolution gets worse. Although there are programs that provide housing and services for people, we will never have an adequate response that is at the pace and scale needed as long as it depends on people in crisis being required to navigate multiple programs in an attempt to get their needs met. Responding in a person-centered way to homelessness requires that programs are operating as a system. Making this shift is not simple, but it is being done in more and more communities throughout the country, and a systems approach is essential to achieving an end to homelessness.
Like most partnerships, one of the most critical ingredients is empathy. We have to be able to understand one another's incentives and find the common ground that aligns our work together. We shouldn’t just invite our partners to our meetings. (Who has time to attend someone else’s meetings?) We need to make “my” meetings “our” meetings. To do so, we have to work to understand what is important to our partners and create a space for honest dialogue and mutual understanding about where our efforts should support one another. We have to show that this is not only a good use of their time, but that we are focused on helping our partners succeed at their mission. And that, of course, is how together we succeed at our mission.
More than 20 organizations joined together to create the Skid Row Coordinated Entry System, in alignment with the Home For Good campaign in Los Angeles. The goal was to make systematic changes that would foster collaboration. For the first time, a system permanent supportive housing services for chronically homeless individuals were being examined, re-imagined, and improved.